I am teaching a first year communications course for engineers. Most of the students seem to be making some real progress. As always, a few need very little guidance from me and others won’t listen to what I say no matter what.

I keep hearing about how tech-savvy today’s students are, and I have to say, I’m REALLY not seeing it. Many, if not MOST of the kids in my classes really don’t know very much about modern technology, and they FOR SURE don’t understand how most of it works. I am accustomed to working with Computer Science students who are, of course, at the extreme end of the geek-pool when it comes to tech so perhaps I’ve been lulled into a false sense of complacency.

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Perhaps I should be more forgiving of people who really don’t know how to use “technology” yet. I try very hard to do that – when it is someone like my mother who’s never really had any need or use for it besides being able to surf the web and communicate with family.

BUT, we are rapidly getting to the point where NOT having access to the web and not having an email account is equivalent to living in North America in the 60’s and not having a telephone. Come ON.

I can also understand when someone who doesn’t really have any need to use the system in ways other than the ones described for my mom doesn’t know how to create and publish stuff online. Why should they? (Although I could also argue that this being the modern world and all, being able to do that is roughly equivalent to being able to write a traditional letter 40 years ago. So, get with it!)

These are mere annoyances. The ones that REALLY burn my toast are academics and administrative assistants who work in universities and colleges. I mean really. This isn’t rocket science. It’s been decades now since we started to be able to scan things, create and edit e-documents, and send emails (it’s been possible to do email at universities way longer than it’s been possible for the general public).

Here are a few items that top my list of bugs:

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I don’t know about you, but I’m getting really weary of dopey interface design decisions on the web. I’ve got 30 years in CS – I have a pretty good idea about what’s possible, what’s easy, and what’s hard. DO HCI people not pay attention? Here’s an example (from Scoop). Click on the “click to enlarge” link (or the picture itself). Does that look bigger to you? What’s wrong with these people?

Neanderthals Hunted, Raped And Ate Humans

Friday, 18 September 2009, 12:58 pm
Press Release: The Mandus

Click to enlarge

Now, the web isn’t the only place where people don’t bother to think about user experience design. It happens ALL the time, everywhere.

Watch this space for more…..